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FAQ

Questions that are most frequently asked at Urban Brows

Covid-19 & Reopening

We will be taking extensive safety protocols for our in-salon services. We had trained some of our main artists and they have certificate on Covid-19 Safety protocol.

  • Disposable masks
  • Regular cleaning & sanitization of retail & salon area
  • Hand washing between every guest
  • Limited number of clients in the salon to respect the social distancing rule
Do I need to book an appointment for services?

No, most of our services, including Eyebrow Threading, is always walk-in. Eyelash services and Brow Lamination needs to be booked

Are your artists trained?

We carefully select and train our artists. Most of them already have years of experience.

Can I purchase your giftcard?

Yes, please visit us, we offer our Gift Cards

How long does Eyebrow threading take?

Eyebrow Threading usually takes 15-20 mins.

Can I wear makeup to my lash appointment?

No, please do not wear any makeup to your Eyelash lift or Extension appointment

How can I pay for my services?

We accepts debit, cash and all major credit cards.

What is your Refund Policy?

We do not offer refunds on any services. However, if for any reason you are not satisfied with the service you received, please contact us within 24 hours and we will re-do your services for no additional cost.

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